Reference

Open and Review Our Terms Conditions

These Terms & Conditions govern your relationship with bullshark, covering everything from account creation to deposits, withdrawals, and dispute resolution.

Account Access RulesPayment ConductDispute ResolutionEligibility & RegionsData & Privacy
bullshark Open and Review Our Terms Conditions
HOW WE HANDLE POLICY

Explore How We Protect Your Account Under These Terms

We take your data and account security seriously within the framework of these Terms & Conditions. Every measure outlined here reflects how we actually operate — from the moment you register to how we store your information and process requests for changes or account closure.

Data Handling

Personal data you provide at registration is stored with encryption and accessed only by authorised personnel for verification or support purposes. We do not sell or share your details with unrelated third parties under any circumstance.

Cookie Usage

Our platform uses cookies to maintain your session, remember preferences, and improve how pages load on your device. You can manage cookie settings through your browser, though disabling them may affect certain account features.

Account Security

Your login credentials are your responsibility. We enforce session timeouts and may trigger additional verification via OTP sent to your registered mobile number if unusual activity is detected on your account.

Data Retention

We retain account data for as long as your account remains active and for a reasonable period after closure to comply with applicable obligations. You may request details about what we hold at any time through support.

Requesting Changes

To update personal information — name, mobile number, or linked bKash, Nagad, or Rocket wallet — submit a request through your account dashboard or email support with valid identification to confirm ownership.

Account Closure

You may request account closure at any time by contacting support. Pending withdrawals will be processed before closure where verification is complete. Remaining balances are returned to your registered payment method.

POLICY CONTACT PATHS

Check How to Reach Us About Terms Queries

If anything in these Terms & Conditions needs clarification, or if you want to raise a dispute, our support channels are set up specifically for policy-related questions. Reach out through the method that suits you and reference the relevant section so we can route your query to the right team member quickly.

Live Chat Open the chat widget from any page on your mobile or desktop browser. A support agent can walk you through specific clauses, account restrictions, or verification steps in real time during your session.
Email Support Send your query with your registered account email. Include the section of these Terms & Conditions you need help with, and our team responds with a written explanation you can keep for your records.
Account Dashboard Head to your account settings where you can view pending verification requests, check withdrawal status tied to these terms, and submit formal disputes or document uploads directly through the interface.

Get Answers About Your Rights and Obligations

These frequently asked questions address the most common concerns around our Terms & Conditions. Each answer is specific to how bullshark handles the matter — not generic advice. If your question is not covered here, reach out through our support channels with your account details.

Eligibility depends on local law and the regulations applicable to your region. You must provide accurate personal information during registration, and we reserve the right to verify your identity before granting full account access or processing withdrawals.

No. These terms permit one account per individual. If we detect duplicate accounts linked to the same person — through matching identity documents, device fingerprints, or payment details — we may suspend or close all related accounts.

Deposits are governed by section four of these terms. Funds sent via bKash, Nagad, or Rocket must originate from a wallet registered in your own name. Third-party deposits are not accepted and may result in account restriction.

Withdrawals require identity verification against your registration details. If documents are pending or information does not match, we hold the withdrawal until resolved. Contact support with your account email to check the specific status.

Submit a formal dispute through the account dashboard or email support referencing the transaction ID and relevant section of these terms. We review disputes within a reasonable timeframe and communicate the outcome in writing.

We may update these Terms & Conditions periodically. When changes are material, we notify you via your registered email or through a notice on the platform. Continued use after the update date constitutes acceptance of revised terms.

We collect registration data, transaction records, device information, and session data. This is used for account verification, fraud prevention, and service improvement. We do not sell your data to third parties unrelated to platform operation.

Contact support via email with your registered account details and a clear request for data deletion. We process requests in line with applicable data protection standards, though some records may be retained for compliance purposes.

If suspension is due to a terms violation, we investigate before making a final decision. Where the account is cleared, remaining balance is returned to your registered bKash, Nagad, or Rocket wallet after verification is complete.

Yes. Game outcomes are determined by the software providers we partner with and rely on random number generation or live dealer action. We do not manipulate results. Disputes about game outcomes follow the provider's audit trail process.