Reference

Open Our Privacy Policy and Know What We Collect

We wrote this policy so you understand exactly what personal and payment data we hold, how we store it, and what choices you have.

Account Data ProtectionbKash & Nagad Payment RecordsYour Right to Request ChangesCookie DisclosureRetention Periods Explained
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bullshark Open Our Privacy Policy and Know What We Collect
PRIVACY CONTACT PATHS

Explore How to Reach Us About Your Data

If you have a question about how we handle your information, or you want to submit a data-access request, these are the channels we keep open. Each route leads to the same privacy team — pick whichever feels convenient from your mobile or desktop.

Team online

Live Chat

Tap the chat icon inside your account dashboard. Mention your request relates to privacy or data access, and the agent will escalate it to the privacy team directly without you needing to repeat details.

Email

Send your request to our support email with the subject line containing your registered phone number. We respond to privacy-related queries ahead of general inquiries so you get a faster acknowledgment.

Account Settings

Inside your profile settings you will find a data preferences section. Toggle cookie permissions, marketing communication consent, and download a summary of what we store — all without opening a chat window.

DATA HANDLING PRACTICES

Check How We Protect and Retain Your Information

We built these practices around the reality that most of our users access the platform from a mobile device and process payments through local wallets. Every layer below reflects that context — from encryption choices to how long we keep transaction logs tied to bKash, Nagad or Rocket references.

Encryption at Rest and in Transit

All personal data and payment references travel over SSL-secured connections. Once stored, records sit in encrypted databases segmented by data type, so wallet IDs never share a table with browsing logs.

Cookie Management

We use session cookies and analytics cookies. Session cookies keep you logged in across pages. Analytics cookies help us see which sections load slowly on different devices. You can disable analytics cookies from your account preferences without losing access.

Account Security Layers

Your account is protected by a password plus OTP verification sent to the phone number you registered. If you update your withdrawal wallet — switching from Nagad to Rocket, for example — we trigger a second confirmation step before saving the change.

Retention Schedule

We retain transaction records and identity verification documents for the period required by applicable regulations in eligible regions. Once that period ends, records are anonymised or deleted. Browsing data is purged on a shorter rolling cycle.

Third-Party Data Sharing

We share data only with payment processors like bKash, Nagad or Rocket to complete your deposits and withdrawals, and with identity-verification partners. No third party receives your data for independent marketing purposes.

How to Request Changes or Deletion

Open live chat or email us referencing your registered phone number. State whether you want a data export, correction, or full deletion. We confirm receipt within a short window and notify you once the action is complete.

Switch to These Answers Before You Contact Support

Below are the privacy-related questions we receive most often through live chat. Reading these first may save you a message — but if your situation is not covered here, reach out through any of the channels listed above.

We collect your full name, phone number, email address, date of birth, and the mobile wallet identifier you use — whether that is bKash, Nagad, or Rocket. This lets us verify your identity and process transactions to the correct account.

Transaction references, wallet IDs and timestamps are stored in encrypted databases. They remain segmented from browsing data and are accessible only to our operations team for processing, dispute resolution or regulatory compliance purposes.

Yes. Go to your account settings and use the data export option, or contact live chat with your registered phone number. We compile the export and send a secure download link to your registered email within a reasonable timeframe.

No. We share limited data only with payment processors and identity-verification partners strictly to complete your transactions and confirm eligibility. Your details are never passed to outside companies for their own promotional campaigns.

We retain financial records for the duration required by applicable regulations in eligible regions. After that period, the records are either anonymised or permanently deleted. Browsing data follows a shorter rolling deletion cycle.

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can disable analytics cookies from your profile settings without losing access to your account, deposits or withdrawals.

Contact our support via live chat or email. Reference your registered phone number and state whether you want data corrected or deleted entirely. We acknowledge your request quickly and notify you by email or SMS once complete.

Once your account is closed, we retain only the minimum records required by law in eligible regions. All other personal identifiers, browsing logs, and marketing preferences are deleted or anonymised within the scheduled retention window.

Yes. All connections from mobile browsers or the mobile-optimised site use SSL encryption. Your OTP verification, wallet references, and session tokens are handled identically whether you are on a phone, tablet, or desktop computer.

This policy applies to all visitors who interact with our platform. However, service availability depends on your local law and eligible regions. If you access the site from a jurisdiction where our services are not permitted, we do not process your data for account purposes.

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